REFUND POLICY

Bloom Asia | ABN:  84 612 800 772

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REFUND STATEMENT

Decisions on refunds remain at the discretion of Bloom Asia’s Australian management. Due to the nature of charity donations and because Bloom Asia regularly remits funds overseas, the organisation is under no obligation to give refunds. If a donation is refunded, the associated tax receipt is no longer valid so it should be securely destroyed. Please note it is your responsibility to submit only correct receipts to the Australian Tax Office. 

DONATIONS AND REFUNDS

Bloom Asia accepts all donations in good faith.  We will not refund a donation that has been knowingly and voluntarily given to us, but we will refund if:

  • an error was made by Bloom Asia or one of our agents; or

  • the donation was provided by a vulnerable person.

We may also provide refunds where:

  • the donor entered the wrong amount;

  • or in other exceptional circumstances.

Should an error in the donation amount be detected and a request for refund made after 90 days have expired, Bloom Asia regrets that we are unable to issue a refund. 

Bloom Asia is a non-profit charity organisation and we reserve the right to deduct any bank or transaction charges for any refund processed onto the donor.

CHANGE OF MIND

Once you have donated to Bloom Asia, we cannot return funds purely if you have changed your mind. For this reason, we ask that you make your decision to donate to us carefully.

 ERRORS BY BLOOM ASIA

Should an error be made by Bloom Asia, one of our representatives or our financial institution(s), we will process a refund as soon as possible when notification of the error is received, and all costs will be borne by Bloom Asia.

 APPLYING FOR A REFUND

If you wish to apply for a refund, please submit your request by providing your full name, full mailing address and phone number. Please include details of how you made the donation, the date and amount given and the circumstances justifying your request. Upon receipt we will review your application and respond within 2 business days. 

APPROVAL OF REFUNDS

If the donation amount is over $1,000 and/or exceptional circumstances are present, a refund request must be escalated and approved by the Board of Directors.

 Please send your request in writing to:

Bloom Asia Limited
PO Box 1639
Sunnybank Hills QLD 4109

OR email: finance@bloomasia.org

If you would like to contact Bloom Asia regarding any other query, please call 0411 278 019.

This policy was last updated on 22nd February 2019.